How do I access email for my domain?
All sites are equipped with a web based e-mail client. You will be able to send
and receive e-mail through our servers. In technical terms, we provide both POP3
and SMTP capabilities. This is all explained in your sign up letter and can be found
in your Control Center.
What forms of payment are accepted?
When you're ready to checkout, simply click on the "Amazon Payments" payment option
and enter your Amazon.com email address and password. You'll easily and quickly
access your account information from Amazon.com and return to ScribeStream to complete
What if I want to cancel my website hosting and need a refund?
We understand and should the need arise we will refund the prorated balance based
on your annual package purchase price less a $20 administrative fee.
What is web hosting?
Web hosting is the process of putting your web site on a web server or web host,
so everyone connected to the Internet can see it. If you have a permanent connection
to the Internet you could host your web site on your own computer, but that is in
general not a good idea. A good web host is a real server in a datacenter with a
fast high bandwidth connection to the Internet. And, to make sure you can move your
web site to another web host, if necessary, you need a web hosting provider that
supports domain hosting.
Will you place any ads on my site?
Not at all. ScribeStream does not place any advertisements on your site whatsoever.
No banners, no annoying pop-ups, nothing.
What servers do you run?
Our minimum server configuration is: Intel Xeon Quad Processors, 4 - 8 GB RAM, 100
Mbps Connectivity, Network attached storage, RAID 10
What is a domain name?
Domain names are the familiar, easy to remember names for computers on the Internet
(such as internic.net). They correspond to a series of numbers (called Internet
Protocol numbers) that serve as routing addresses on the World Wide Web. Domain
names are used generally as a convenient way of locating information and reaching
others on the Internet.
What does "register a domain name" mean?
The Internet domain name system (DNS) consists of a directory, organized hierarchically,
of all the domain names and their corresponding computers registered to particular
companies and persons using the Internet. When you register a domain name, it will
be associated with the computer on the Internet you designate during the period
the registration is in effect.
How will I be able to tell if my desired domain name is already taken?
When you begin registering a domain name, we will search the domain name database
(known as "WHOIS") to see if your requested domain name is available.
How long does a domain name registration last? Can it be renewed?
We provide you with the ability to register and renew domain registrations in one-year
How much does a domain name registration name cost?
Your domain name registration is included in the package price.
How long does it take to register or transfer a domain name?
It will take us just a few minutes to register a domain, but it might not be available
on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases
are updated only once a day, causing the delay.
What if I already have my domain name?
If you already have your domain name we will get your Domain Name Servers updated
from wherever you are hosting your website now to our Domain Name Servers. Once
you purchase the website package we will provide additional information (in your
Site Owner Center) on exactly how to transfer your hosting over to us.
Can I keep my domain name if I want to move my hosting to another company?
Yes you can. You will however need to move your files and change the pointer for
your domain. You will also have to set up all of the email accounts on the new host.
What is involved with transferring a domain name?
The process for transferring a domain name is different for many companies. If you
received an account number and password when you registered your current domain
name, that information will make the transfer go faster. For older domain names
we will put a transfer through and, with the acceptance from your current provider,
it should go through in a matter of days. When we put the request through we make
sure that your web pages are ready to be presented on our servers and your e-mail
is working as it is now.